1. Enquiry Is Not a Booking
Submitting a website form, calling or sending a WhatsApp message is an enquiry only. A booking is confirmed only after the customer and service provider agree on the vehicle, route, date, fare, inclusions, payment schedule and applicable conditions. Do not assume that a vehicle is reserved until written confirmation is received.
2. Quotation and Fare Inclusions
A quotation should be reviewed for vehicle category, route, included distance or hours, driver duty, tolls, parking, state taxes, driver allowance, waiting time, night charges and extra kilometre or hour rates. Inclusions differ by itinerary. Ask for a written breakdown and clarify any item that is not mentioned.
3. Customer Responsibilities
Customers must provide accurate contact details, pickup and drop locations, dates, passenger count, luggage information and any special requirements. Passengers must follow applicable laws, use seat belts where provided and follow reasonable safety instructions.
4. Route, Schedule and Delays
Travel duration is an estimate. Traffic, weather, roadworks, diversions, local restrictions, public events and other conditions can affect arrival time. Customers should allow a buffer for flights, trains, timed entries and appointments.
5. Vehicle and Passenger Capacity
Vehicle category and seating are subject to availability. The actual model, layout, luggage capacity and permitted passenger count must be confirmed before payment. Customers must not request carriage beyond the legal seating capacity.
6. Changes to Itinerary
Changes to date, time, route, pickup, destination, stops, vehicle or duration are subject to availability and may change the quotation. Obtain confirmation of any change before relying on it.
7. Payments and Confirmation
Use only the payment method and recipient confirmed by the business. Keep receipts and booking messages. Never share card PINs, passwords or OTPs with anyone claiming to arrange a booking.
8. Attractions and Third Parties
Monument tickets, guides, hotel stays, food, parking, tolls and third-party services are included only if expressly stated in the written quotation. Opening times and entry rules should be checked with the relevant authority.
9. Website Content and Liability
Destination text and photographs are general information and may be illustrative. We aim to keep information useful but cannot guarantee that third-party schedules, prices, roads or attraction rules remain unchanged.
10. Contact
For questions about these terms, contact +91 98703 33213 or info@noorindiaholidays.com. Office address: 1C, 139, Block IC, Black B, Namdhari Colony, Ramesh Nagar, Delhi, 110015.
For questions, contact info@noorindiaholidays.com or +91 98703 33213.