1. Before Booking Confirmation
If you have only submitted an enquiry and have not accepted a quotation or paid an advance, contact the team to close or update the enquiry. An enquiry alone does not create a confirmed reservation.
2. After Booking Confirmation
Once a booking is confirmed, cancellation conditions depend on the written terms provided for that specific journey, the notice period, vehicle allocation and costs already incurred. Review the cancellation terms before paying an advance.
3. How to Request Cancellation
Call or WhatsApp +91 98703 33213 and provide the booking name, mobile number, travel date and a clear cancellation request. Ask for acknowledgement so you have a record of the request time.
4. Cancellation Charges
Any applicable cancellation charge should be based on the terms communicated and accepted for the booking. Where a third-party cost, advance commitment or vehicle allocation has already been made, the applicable treatment should be explained in the booking confirmation.
5. Rescheduling and Itinerary Changes
Date changes, pickup-time changes, route changes, passenger changes and vehicle changes are subject to availability. A revised fare or additional cost may apply. Obtain an updated confirmation before travel.
6. Refund Review and Processing
If a refund is approved, the eligible amount and expected processing method will be communicated to the customer. Bank, payment provider or gateway processing times may affect when funds appear. Keep the original payment receipt.
7. Delay, Weather and Disruption
Traffic, severe weather, road closures, government restrictions, vehicle issues and other unexpected events may affect a trip. Contact the team promptly to discuss safe alternatives and any revised arrangements.
8. No Unconfirmed Refund Promise
Refund eligibility and amount cannot be determined from a website enquiry alone. The written booking confirmation and actual payment record are used to review a request.
9. Contact for Cancellation
Contact +91 98703 33213 by phone or WhatsApp, or email info@noorindiaholidays.com. Office: 1C, 139, Block IC, Black B, Namdhari Colony, Ramesh Nagar, Delhi, 110015.
For questions, contact info@noorindiaholidays.com or +91 98703 33213.